Frequently Asked Questions
Deliveries & Returns
Bed Bath N' Table Rewards Member
I am trying to locate my nearest Bed Bath N' Table store. How can I find the location of your stores?
Please click through to our 'STORE LOCATOR' tab found at the top of our websites or simply click here to locate your nearest store.
Will I receive a catalogue from Bed Bath N' Table in the mail?
Our website is our new catalogue! By signing up to receive our emails you will be first to know about our latest product news, sales and advice. We no longer send catalogues direct to customers via post however we do circulate them as inserts with in major newspapers throughout the year. Going forward, all our customer communications will be done via email, so we encourage you to sign up as a Rewards Member.
Does your website have a WISH LIST and how does it work?
We do not currently offer a Wish List function but it is something we are working on and hope to offer soon.
Does Bed Bath N' Table offer a gift registry service?
Yes, however this is currently only available in store. Please visit one of our friendly staff members to find out more information about this.
Where can I view any job opportunities that Bed Bath N' Table may have?
Our careers section is now available. Please click here to view our current opportunities.
Does Bed Bath N' Table offer a gift wrapping service online?
Due to the high demand of online orders, we are afraid that we do not offer a gift wrapping service at this time.
I seem to be having technical issues on your website. Can someone help me?
We are sorry that you are experiencing technical issues at this time. Please contact our friendly Customer Service staff for assistance.
How do I know that my order placed online has been received?
When you place an order online you will automatically receive an email confirming that it has been received. An email containing your Order's tracking ID will also be sent so you will be able to view the delivery progress of your order online. If you require further assistance please Contact Us.
Can I follow the progress of my order placed online?
Yes, by signing into your account online you can view the progress of past and current orders. Simply select the 'MY ORDERS' option on the left hand panel of your Account Dashboard.
Can you please tell me the different payment options you have available online?
The following payment methods are available for purchases made online - Paypal, Mastercard, Visa and Amex.
When I submit my credit card information online, how do I know that it is secure?
I am trying to purchase an item online however it appears to be sold out, is it available in store?
If an item is 'Out of Stock' online then it is likely to have limited availability in store at this time. The item may be coming back into stock soon. You may want to contact your nearest store to find out if they still have stock available.
How do I get a product that is 'In store only'?
If an item is 'In store only', the product has now sold out in our warehouse and the remaining stock may be available in our stores. You may want to contact your nearest store to find out if they still have stock available.
Are the prices on your website the same as prices in your stores?
Yes. The prices displayed are in $AUD and are the same whether purchased in store or online. The only exception to this is if we run an online only promotion, which will be clearly stated.
I have placed an order online. Can I pick it up at my nearest store or your distribution centre?
We do not currently offer a pick up service. Your order will be sent to the mailing address you select during the checkout process.
I have placed an order online. Can I modify or cancel this if it has not yet shipped?
Unfortunately once your order has been placed we are unable to modify it. You can return or exchange items once you have received them. For more information please go to our Delivery & Returns
Can I lay-by my order?
Yes we offer Lay-by, however this service is only available in store. To find out more, please visit your nearest store where our friendly staff will be waiting to help you. Please note that Lay-by may not be available in all stores due to storage restrictions.
Deliveries & Returns
What is Bed Bath N' Table's refund & returns policy?
Bed Bath N’ Table offer online customers the ability to return items purchased online to any physical store, directly to the warehouse and through communications with Customer Service. Items that are unused in original condition and packaging may be returned upon presentation of original invoice within 14 days of date delivery received.
Faulty items may be returned for a refund or exchange upon presentation of original invoice. For return of faulty items via post please contact Customer Service who may issue you a reply paid authorisation to return the item free of charge.
Visit our Delivery & Returns page for more information.
What shipping options do you have available?
All deliveries are made with Registered Australia Post and will require a signature. Eligible postcodes are outlined by Australia Post and can be viewed here.
What are the delivery times & costs for an order placed online?
Most orders received (outside of special sales eventsl are dispatched from our warehouse on the next business day.
Our carrier, Australia Post provides a delivery estimate of:
2 - 7 business days Australia wide for capital cities and surrounding suburbs;
3-14 business days for regional areas, Western Australia, Queensland and Northern Territory.
For purchases under $150 you will incur a Flat Rate shipping fee of $9.95
You will be notified of the shipping cost as you complete the checkout process. When your order is dispatched you will receive an email containing the Australia Post ID to track the expected date of delivery.
My order has been shipped, how do I track it?
The Shipping confirmation email contains the Australia Post ID to track the status of your delivery. Visit the AusPost tracking page and insert this ID to get the status of your delivery.
I would like to order from your website however I live overseas. Do you ship internationally?
Unfortunately we do not ship outside of Australia at this time from our Australian website, www.lascony.com. We will keep you updated on this as soon as anything changes.
Should you wish to place an order with a delivery address in New Zealand, please visit our New Zealand site, www.bedbathntable.co.nz. Please note orders placed on the New Zealand website are charged in New Zealand dollars.
I have received my order but something is not right?
If the order you have received is not what you ordered then please contact Customer Service and we will urgently rectify the situation for you.
I need some more information on an item before I purchase it. Can I speak to someone about this?
Yes, we have very helpful staff with a wealth of knowledge on all our products available in store or over the phone. For your nearest store please check out the Store Locator. Alternatively you can email Customer Service and someone will reply with the information you require.
I've seen something in store, but I cannot find it online. Why is this?
Our online store offers a selection of products. To explore our full range you may need to visit one of our stores. Please be aware that some ranges may vary from store to store. We strive to offer our full range online; however, some items may not be available or sell out due to high demand or may not be suitable for delivery. If you are having problems then please Contact Us.
What is the best way to care for my new towels purchased?
It is very important to read the care instructions provided on any item to ensure you get the most out of the purchase you have made. Each towel has its own care instruction label.
How do I care for my new bed linen that I have purchased?
To ensure you get the most out of the item purchased, it is very important that you read the care instruction label carefully as this will vary depending on the material & construction of the design.
Can you offer advice to me on which quilt is best to buy?
Our friendly store staff are very knowledgeable on all our products and would love to help you make your decision on choosing a quilt. Visit the Store Locator to find your nearest store or alternatively you can view information on the Product Pages under the Designer Notes section to help you make an informed decision.
If a product is sold out Online, is it still available in store?
Bed Bath N' Table Rewards Member
Why should I sign up as a Rewards Member?
It's for people who love homewares.
When you become a Bed Bath N’ Table Rewards Member you will be able to access:
- Exclusive offers
- Sales alerts
- Latest product news
- Quick and easy checkout
- Online order history
- Product wishlists
Follow this link to sign up today.
How do I become a Bed Bath N' Table Rewards Member?
It's simple. Please select the 'REGISTER' link at the top of our home page or click this link to create an account with us. Sign up involves providing us with your name, email address, password and billing address.
I have signed up to receive your email newsletter. Does this mean that I am a Rewards Member?
No. Signing up to receive our newsletter means that you will be kept up to date via email on all our latest product news. You only provide us with your email address (Bottom of our website) to subscribe to our newsletter. To become a Rewards Member you will need to create an account by providing your name, password and address details. You can do this by visiting our Register page to create a Rewards account.
I'm currently subscribed to the mailing list and receive emails from Bed Bath N' Table. Should I use my same email address to become a Rewards Member?
Yes. You can use whatever email address you prefer. Don't worry, if you use your same address to become a Rewards Member we will make sure that you don't receive multiple emails from us.
I have forgotten my password. How do I reset it?
Don't worry! If you have forgotten your password go to SIGN IN at the top of our website and click Forgot Your Password. You will then be sent an email instructing you how to reset a new one. Alternatively follow this link to reset your password.
How do I change my personal details registered with you?
Simply sign into your account and 'Edit' details from the Account dashboard. Once you have done so, make sure you press save and any changes will automatically be updated in our system.
I don’t have an email address. Can I still sign up to become a Rewards Member?
No, unfortunately without an email address there is no way to register your account and stay up to date with Bed Bath N' Table's latest product news.
Can I see my store purchases online in my purchase history?
No. At this stage you can only view your online purchases when you are logged into your account dashboard.
I would like to purchase a gift card online. Can I do this?
You are able to purchase gift cards online here
I have been given a gift card. How long do I have until it expires?
Gift cards are valid for 3 years from the date of issue.
I have misplaced my gift card. Can I replace it for another one?
Gift Cards are like cash and must be treated as such. Bed Bath N’ Table cannot be responsible for any lost or stolen gift cards once they have been given to a customer. Please ensure you keep this in a safe place.
Can I purchase multiple e-gift cards at once sent to different email addresses?
Yes. Once you have added an e-gift card to your bag, select ‘CREATE ANOTHER GIFT CARD’ and complete the steps again. You can review the amount, and the email address each e-gift card will be sent to on checkout.
Why haven't I received my e-gift card yet?
E-gift cards are usually delivered within one hour of purchase. Be sure to check if the email has accidentally gone to your junk mail folder. If you are having any issues finding your e-gift card, please contact our Customer Service staff for assistance.
What do I do if there's a problem with my gift card?
Please contact our friendly Customer Service staff for assistance.
How do I check my gift card balance?
Gift card and e-gift card balances can be checked in store, or by contacting Customer Service.
How do I use a gift card to make a purchase?
You can use your gift card both online and in store to make a purchase. To redeem your gift card in store simply visit your local Bed Bath N' Table and use your gift card as your payment option.
To redeem your gift card online please click here and follow these simple steps.
How can I use a gift card to make a purchase online?
Only those gift cards that have a number that starts with a ‘2’ can be redeemed online. If your card starts with a ‘3’ or any other number, it can only be redeemed in store.
What happens if I want to purchase something less than the value of my gift card?
If the value of your purchase is less than the value of the gift card, any unused balance will remain on the same gift card and can be redeemed when you next make a purchase. Please retain your gift card until you have used the full balance.
Can I order other items at the same time as ordering an e-gift card?
Yes. Simply click on the `continue shopping’ link after adding an e-gift card to your bag and continue to shop. Please note that any discount codes used will only apply to valid items for the specific promotion and will not apply to gift cards in your bag.
Is my gift card redeemable online?
All e-gift cards (purchased on our website) and our green gift cards are able to be redeemed online. The card number on these will all start with a ‘2’. Any gift cards which are a different colour (generally silver/gold/pink) are unfortunately not able to be redeemed online but can be used in any Bed Bath N’ Table store. For more information visit our gift card redemption information page.