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Delivery & Returns

DeliveryDELIVERY


We are pleased to offer FREE delivery for all purchases over $150.

For all purchases under $150 a flat rate delivery fee of $9.95 per order applies.

Online Order Delays - Up to 10 business days

Due to the impact of COVID-19 we are experiencing significant delays.

If you are ordering online please be aware of the following. Due to an increase in online orders and the requirement to implement social distancing protocols in our warehouse, we are unfortunately experiencing significant delays in the processing of orders.

Our delivery partner, Australia Post is also experiencing delays due to the unprecedented demand for online shopping. As a result, your order may arrive later than expected and your tracking information may not be scanned and updated in their system, even when your order is on its way.

Please note that your order was successful and we will let you know when it has been dispatched from our warehouse. You will receive a text or email from Australia Post advising you when your parcel will be delivered, this usually occurs on the day of delivery.

Please bear with us while we adapt to changes in our process as a result of COVID-19.

Delivery Times

Our carrier, Australia Post provides a delivery estimate (days after dispatch) of:

Delivery LocationMetroRegional
VIC 2 business?days 2-3 business?days
NSW, SA & ACT 2-3 business?days 3-4 business? days
QLD & TAS 3-4 business?days 4-14 business?days
WA 5 business?days 6-9 business?days
NT 6 business?days 6-14 business?days

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?Upon dispatch of your order you will receive an email containing the Australia Post Tracking ID to track the status of your delivery.?Delivery to international addresses cannot be processed at this time.

RETURNS

Change of Mind

FREE In-Store Returns

Unused items purchased online can be returned free of charge to one of our many stores nationwide within 14 days of the date your delivery has been received. Items must be in original condition and packaging. Presentation of Invoice is required to process a return. In-store returns are processed immediately.

Visit our?Store Locator?to find a store near you.

Via Post

If there is no store near you, you can return your order via post. Items must be shipped to us within 14 days of the date your delivery has been received, be in an original condition and packaging and include original invoice.

To return via post simply affix the return label provided with your order, take it to the nearest post office and pay a postage fee. Please address your returns to:

Bed Bath N’ Table Returns
PO Box 4034
Deer Park East VIC 3002

Please note that?change of mind?returns via post are at the customer's cost. We recommend keeping proof of postage as we do not take responsibility for items lost in transit.

Faulty Items

On a rare occasion a manufacturing fault may occur. In this instance, we will process either an exchange or a full refund including postage charges. The choice is yours! Contact us as soon as you discover a fault, advising the order number, the faulty item's name and number and a description of the fault.

You can return a faulty item in one of our many?stores nationwide or via post. Please contact our Customer Services to request a pre-paid postage label.

CANCELLING YOUR ORDER

Please kindly note, once an order and payment has been processed the order cannot be changed or cancelled. We pack orders quickly, which means we can't make any changes once you've placed it.

You can return your order to us once you have received it.

EXCHANGE

You can exchange your online order free of charge in one of our many stores nationwide within 14 days of the date your delivery has been received, upon presentation of the invoice. We do not currently offer exchanges via post.

*Click?here for eligible postcodes.

For full Terms and Conditions of sales including Delivery and Returns click?here

Please note all prices and charges are in $AUD.

Most orders received (outside special sales events) are dispatched? from our warehouse on the next business day.

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